Support

Setup


Download the DMeter Installer file.

Double click the dmg to mount it and then double click the DMeter.pkg file and follow the onscreen instructions to accept the licence agreement and install to your computer.


Download the DMeter Installer file.

Double click the msi and follow the on screen instructions to accept the license agreement and install to your computer.

When you run DMeter up for the first time, if you have a firewall enabled, you should be prompted to allow DMeter along with a number of Dante® services through your firewall. You must approve all of these requests, otherwise DMeter will not function correctly. An error will be displayed in the status icon of DMeter if the firewall is mis-configured.

Drag the DMeter app from your Applications folder into your Bin to uninstall from your computer.

DMeter will have created the following folders which should be manually deleted if you do not want to keep your licence and preset data.

/Library/Applicaiton Support/Zenso/DMeter
~/Library/Application Support/Zenso/DMeter
*delete this folder for each user account that has used DMeter

Find DMeter in the Add/Remove Programs window in Settings. Click on it and select Uninstall. Follow the prompts to uninstall DMeter from your computer.

DMeter will have created the following folders which should be manually deleted if you do not want to keep your licence and preset data.

C:\ProgramData\Zenso\DMeter
C:\Users\{user}\AppData\Local\Zenso\DMeter
*delete this folder for each user account that has used DMeter

Step by step activation instructions can be found here: https://www.audinate.com/products/software/third-party-applications#activate

Frequently Asked Questions

DMeter runs on Mac (10.15+) and Windows (10+) computers connected to a Dante® network.

DMeter is currently an intel only application, but will still run on M1 Macs via Rosetta. A native M1 version will be released later this year.

DMeter allows metering of 2 Dante® channels after activation of the free version*.

An upgraded 32 channel licence can be purchased and activated using the Dante® Activator which can be launched from within DMeter or via Dante® Controller.

*A free Audinate® account is required to activate DMeter.

Yes, you can activate a free 2 channel version using your free Audinate® Account.

An upgraded 32 channel licence can be purchased and activated using the Dante® Activator which can be launched from within DMeter or via Dante® Controller.

DMeter and the Dante® processes will use a numer of ports from the Base Port for communication with the Dante® network.

The following ports are used by the application and processes.

– DMeter: BasePort + 50 to BasePort + 65
– Dante® Audio Routing (apec): BasePort, BasePort + 10
– Dante® Control and Monitoring (conmon_server): 8702, 8708, BasePort + 15, BasePort + 30, BasePort + 40 to BasePort + 49
– Dante® Discovery (mdnsresponder): 5353
– Dante® Clock Synchronization (ptp): 319, 320

DMeters BasePort default is 44100, but this can be changed in the settings tab if any of the ports are already in use by any other applications that need to run at the same time.

The following ports will be used with our default base port of 44100:

– DMeter: 44150-44165
– Dante® Audio Routing (apec): 44100, 44110
– Dante® Control and Monitoring (conmon_server): 8702, 8708, 44115, 44130, 44140-44149
– Dante® Discovery (mdnsresponder): 5353
– Dante® Clock Synchronization (ptp): 319, 320

To change the Base Port, open the Setting Panel and click into the Base Port text box and type the required base port number. The default Base Port should work for most systems.

You should only need to change the base port setting if another application is already using ports in this range. For further information on Dante® ports, please refer to: https://www.audinate.com/learning/faqs/which-network-ports-does-dante-use.

Known Issues

DMeter may crash on start-up when installed for “Just Me” on Windows.

Reinstalling DMeter for “Everyone” should correct the issue.

There is a known Dante® issue on Mac computers where the devices sometimes to not appear in the devices list (both in DMeter and in Dante® Controller.

Usually you can remove/add a new device on the Dante® network, and this will cause the devices to reappear.

After Dragging and Dropping a source to the meter area (either a Device or Channel) the right click action does not bring up the Context Menu. To restore functionality, simply left click in the meter area first, and the right click will work correctly again.

DMeter can’t receive multicast audio sent from other Dante software running on the same computer, using the same interface. This is a known limitation of Dante software including Via, DVS and third-party applications based on Dante Application Library. Such a multicast subscription will show a red cross instead of a green tick/check mark, with hover text “Subscription status is: No audio data.”. This is not an issue with multicast audio from other devices.

The Dante Activation required pop-up may briefly flash on after pressing the “Apply” button in the Settings panel. As soon as the Dante Application Library instance has restarted, the activation state will again be valid and the pop up should disappear again.

Contact Support

Simply contact us via email for more help.